Rixos Premium Alamein

Stayed for a week with my family. They sort of screwed up our reservation (we booked 2 rooms and one was supposed to have 2 beds but they gave us 2 rooms with 1 king bed in each). But they upgraded the other room to a suite which was by far the nicest hotel room I’ve ever stayed in. We did not opt for the all-inclusive but the breakfasts were really good. Skip the kids activities. They aren’t organized and a waste of time. Then the people follow you and harass you to leave a 5 star review on Google and mention them. But the hotel is nicer in person than it is in the pictures. You will love it here

Overall a good experience but not the best value for the money spent. The all inclusive is not as advertised. No one would pay those prices in Egypt for buffet only experience You make booking restaurants difficult and very unenjoyable. I'm on vacation why should I have to go down stairs early in the morning to get a restaurant reservation before they book up ? I have stayed at many all inclusive a in Mexico and Caribbean and I can't believe ppl put up with this in inconvenience. Simply put if you can't offer a good experience for an all inclusive experience -don't offer it ! Bc this one issue can really ruin what otherwise would be a good experience

It is a beautiful location but needs improvement with service and overall guest experience. Seems like you are overselling the all inclusive making it difficult for locations to keep up with excellent service. Also many barriers keeping from an excellent experience with the amount of money spent. For example having to walk up in person at 8am to make a dinner reservation we paid extra for? Waiters at the restaurant could not keep up with orders and drink service. Often taking over an hour to get a Coke and tea! Also on many occasions having to reorder the drinks 3-4 times bc the waiters would forgot! Also no sense of urgency at the hotel had to ask 3 times for towels, Toilet Paper and even an extra bed. They really should be benchmarking brands like Ritz Carlton on the guest overall experience. Needs major improvements for this price. As much as we loved the location I don’t think we will come back bc of the poor service.

The stay was fine, unfortunately I can’t say it was amazing. The pool area is very slippery and unsafe, and the beach is very rocky. Some of your staff need a lot of training for simple things such as smiling.

Very enjoyable stay. Thought it could not match Ricos Sharm, but came close