Rixos Premium Tekirova

Great location, beautiful rooms. Main drawback was that the pool is not heated, so we couldn’t use it at all really. Staff didn’t know English, which was a disadvantage in getting to know the facilities available. Food at Turqoise was excellent, please improve labeling of the dishes so that it’s clear which dishes are vegetarian/vegan- some were marked, some weren’t which was confusing. Drinks were pretty good 👍 room facilities and service for birthday celebrations were excellent. Accor said we had paid for the reservation but they didn’t actually take the money which was very confusing. All a La crate restaurants were booked up, which was disappointing. Overall fantastic experience.

A half a year ago we stayed in Rixos Bodrum and really loved it. Despite most amenities were still closed the stay was really relaxing and we felt that the hotel staff cared about our stay. In Rixos Tekirova it was a different experience. It is not just the amenities (pool area, sun beds, restaurants) were not on the same level (and they were far from Rixos Bodrum). The staff just didn't care. There is no information on what's happening in the hotel. In Bodrum, the hostess sent us the schedule for the day in Whats App, greeted us personally every day in the lobby, asked if everything is OK, how they could help etc. The bar staff level in Bodrum was also much higher in my opinion. The check-in was really messy. No welcome drink. One of the rooms we booked was the wrong type (double instead of twin). When I asked to change it - it was changed to twin were beds weremerged to double. I asked to fix that. I was promised that it would be fixed immediately. Next morning my mom told me that it wasn't. Another issue on check-in - I asked in the email one day before to ensure that baby ct will be in our suite as we arrived late. Of course, it wasn't there. We called 3 times and waited over an hour for the cot. It was OK stay, but wasn't really great. Nothing major to complain but nothing outstanding either. We had higher expectations from Rixos. One highlight of the stay was the kids club. It is really big, a lot of things to do for kids! A few "low hanging fruit to fix": - change the off-season entertainment location. They run evening entertainment in the "bar' on the pool level. Just a completely soulless room with terrible acoustics and cheap furniture. You guys have plenty of space, just change the location and renovate this room. - send your bar staff to some basic cocktail courses. so they learn how to make cocktails (and measure ingredients using jiggers), not just how to throw bottles. Most of my friends can do better cocktails, and none of them work in bar/hospitality.

Lovely hotel, staff, cleanliness, friendly

Absolutely beautiful hotel, set in jaw dropping surroundings. Great facilities - the kids club was so appealing we hardly saw our children. The staff were really attentive and helpful. The beach is fantastic with crystal clear water. There are amenities right on the beach; the beach bar, water fridges everywhere, the fruit bar and snack bar! There are places to grab towels all over the complex, everything is so convenient. The water park allowed us to get our adrenaline going before we sat back at night to enjoy the top tier restaurants, entertainment and cocktails! We can't wait to come back.